Terms and conditions

D’s Lawncare Terms of Service These terms are between you (“Client”) and D’s Lawncare (“Company”) and govern our respective rights and obligations. D’s Lawncare is fully insured by Texas Farm Bureau. ______ Lawn Preparation • Please remove toys, debris, and obstacles from the lawn prior to service. • Pet Waste Policy: Please ensure pet waste is picked up prior to service. Excessive pet waste will result in an additional charge. ⸻ Lawn Maintenance Standard Service Includes: • Mowing • Edging • Weed eating • Blowing of all turf areas, sidewalks, driveways, and patios Anything outside of standard service is considered a special service (when available). Due to uncontrollable conditions such as weather and traffic delays, we cannot guarantee an exact service time and reserve the right to adjust scheduling. ⸻ Special Services Offered Spring Clean-Up Removal of leaves and winter debris from lawn and planting areas. Pruning Performed twice per year (mid-June and early September) to maintain plant health and appearance. Mulch Installation Improves appearance, retains moisture, and slows weed growth. Options include: • Brown, red, black mulch • Cedar mulch • Shredded hardwood Tree Trimming Performed from ground level up to approximately 20 ft. We are not a climbing/tree removal company. Fall Clean-Ups (Oct–Dec) • Leaf removal from beds • Mulching or vacuuming leaves from lawn Fence Repairs • All repair sales are final • No refunds or warranties on repairs ⸻ Fence Installation Terms • 50% deposit required • No warranty on pressure-treated materials • 60-day labor warranty (cedar & chain link) • 1-year warranty on cedar pickets only • Storm damage is considered an Act of God (insurance claim required) • Permits and 811 locates will be completed; all fees are billed to the client ⸻ Junk Removal / Evictions / Trash Outs Junk Removal • Priced per load (truck / trailer) • Disposal fees added after service Tenant Trash Outs / Evictions • Priced per man-hour + disposal fees ⸻ Weed Control • Non-flowering beds may be treated with herbicides • Results may take 7–14 days • Hand-pulling is an additional service ⸻ Yard Waste & Cleanup • Yard waste is bagged during service • Removal: $25 per service (up to 5 bags) • Bags may be left at curb or placed per client request Storm / Heavy Cleanup • Not included in maintenance • Must be scheduled separately • Maintenance crews do not carry heavy equipment (chainsaws, etc.) ⸻ Scheduling & Requests • Request additional services at least 48 hours in advance • Some services are seasonal and may not be performed year-round ⸻ Invoicing & Payments • Invoices sent same or next business day • Credit card payments are subject to fees + sales tax • Accepted: CashApp, Zelle, credit/debit ⸻ Limitation of Liability General Liability D’s Lawncare is not responsible for damage to property or items that are not clearly visible, marked, or disclosed prior to service. ⸻ Hidden or Obstructed Items We are not liable for damage to: • Sprinkler heads, irrigation lines, or valves not marked • Underground utilities or wiring • Landscape lighting, drainage systems, or invisible fencing • Items hidden in grass (rocks, toys, tools, debris) ⸻ Pre-Existing Conditions We are not responsible for: • Weak, rotted, or improperly installed materials • Loose fencing or unstable structures • Existing lawn issues (bare spots, pests, fungus, disease) ⸻ Debris & Projectiles Normal operations may cause debris to be displaced. We are not responsible for: • Broken windows or vehicle damage from debris • Damage caused by failure to clear lawn of objects ⸻ Weather & Acts of God We are not liable for: • Storms, flooding, wind, or severe weather • Fallen trees or natural disasters • Any event beyond our control ⸻ Equipment Limitations • Maintenance crews do not carry heavy-duty equipment • Hazardous or large jobs must be scheduled separately ⸻ Chemical Applications • May cause temporary discoloration or stress • Results vary based on conditions • We are not responsible for unidentified plants affected ⸻ Maximum Liability Cap To the fullest extent permitted by law, D’s Lawncare’s total liability shall not exceed the amount paid for the specific service provided. ⸻ Indemnification Client agrees to hold harmless D’s Lawncare from claims resulting from: • Failure to disclose hazards • Improper site preparation • Third-party conditions beyond our control ⸻ Client Responsibilities • Payment of agreed service rates • Property must be accessible • Pets must be secured ⸻ Gate Access • Gates must be unlocked on service day • Inaccessible areas will not be serviced • Overgrowth may result in additional charges ⸻ Service Frequency & Cancellation • Cancelling after first visit converts pricing to one-time rate • $25 fee for late cancellations (after 5PM prior business day) • $50 cancellation fee for special services ⸻ Damage & Complaint Policy • Report issues within 24 hours • Provide photos to: dslawncare254@gmail.com • We will return to correct issues when applicable ⸻ Satisfaction Guarantee If service is unsatisfactory, notify us within 24 hours and we will return to correct it at no additional cost (schedule permitting). ⸻ Declined Payments • Cards retried once • Service paused after second failure • Accounts unpaid after 30 days → final notice • After 15 days → sent to collections • Chargebacks → sent to collections ⸻ SMS & Email Communication By providing contact information, you consent to receive communications. You may opt out anytime. ⸻ Holiday Schedule No service on: • New Year’s Eve & Day • Memorial Day • Fourth of July • Labor Day • Thanksgiving & Black Friday • Christmas Eve & Day Service will resume next available day. Limited operations between Christmas and New Year’s. ⸻ FAQ (Summary) Do you mow after rain? If too wet, mowing may be skipped, but other services may still be completed. Shrub trimming all at once? May take multiple visits unless a cleanup service is scheduled. Leaf removal? Leaves are mulched and gradually removed unless full cleanup is requested.